Solutions for a Digital Future
Secure Trading for Virtual Assets
Atremo Digital delivers institutional trading solutions for virtual assets, serving sophisticated institutions and qualified investors.
Our Mission
To provide tailored solutions that help our clients navigate the virtual asset markets.
Our Story
Atremo Digital provides virtual asset broker-dealer services to help clients access and navigate virtual asset markets securely.
We support clients by providing access to supported virtual assets and executing transactions in accordance with our licensed activities.
For larger or more complex transactions, we provide execution support and liquidity within the scope of our VARA-regulated broker-dealer services.
“Our team brings vast expertise in traditional finance and virtual assets.”Tim Chan — Chief Executive Officer
Support
We're here to assist with any issues or concerns.
Your concerns matter to us. Contact the support team using the form below or via email.
Disclosure
Responsible Individuals
CEO: Timothy William Chan
Compliance Officer / MLRO: Krzysztof Miroslaw Pietrzykowski
Atremo Digital FZE is licensed by the Dubai Virtual Assets Regulatory Authority (VARA) to provide Virtual Asset Broker-Dealer Services to eligible Qualified Investors and Institutional Investors.
Complaint Management
Client complaints are handled through the support channel. Atremo remains the primary point of contact for complaints involving third-party service providers.
Professional Conduct & Integrity
Atremo maintains standards relating to professional conduct, anti-bribery and anti-corruption. Concerns may be reported to the support team.
Risk Disclosure
Virtual assets involve material risks that can affect their value, usability, liquidity and security. Investors should understand these risks before engaging in virtual asset activity.
Volatility and Loss of Value
Virtual assets can experience substantial and unpredictable price changes and may lose all value.
Transferability and Irreversibility
Transfers can be restricted, unavailable or irreversible. Users are responsible for checking transaction details, including wallet addresses.
Liquidity Risks
Some assets may not be sellable or exchangeable promptly or at a fair market price.
Transparency and Privacy
Blockchain transactions can be public and immutable, which may limit privacy.
Security, Fraud and Legal Risks
Virtual assets may be exposed to fraud, theft, hacking, phishing, technical failures and differing legal protections.
Legal Disclaimer
This page is informational and does not constitute financial, legal or investment advice.
VA Standards
Atremo Digital FZE conducts due diligence on Virtual Assets before support and reviews relevant regulatory, market, technology and issuer factors.
- Market capitalisation, fully diluted value, liquidity and historical trends
- Design, features and use cases
- Applicable laws, AML/CFT, sanctions, securities and intellectual-property considerations
- Global regulatory treatment and approvals
- Security and immutability of the underlying DLT protocol
- Issuer/developer background and future development roadmap
- Price-manipulation susceptibility and monitoring controls
- Actual or potential conflicts of interest
- Rights represented by the asset and enforceability where applicable
- Periodic review of terms and relevant underlying physical markets where applicable
VA Broker-Dealer Disclosure
Atremo Digital FZE is licensed and supervised by VARA to provide Virtual Asset Broker-Dealer Services to eligible Qualified Investors and Institutional Investors. It does not provide Virtual Asset custody services.
Pricing and Quotes
Quotes may be obtained from multiple liquidity providers and routed using execution-related factors. A markup may be applied to the selected quote.
Routing Practices
Execution decisions may consider pricing, liquidity, execution quality, latency, historical performance, token characteristics and market conditions.
Maintaining Funds / Virtual Assets / Clearing
Atremo does not provide Virtual Asset custody or clearing services for other Virtual Asset Service Providers. Where custody is required for its Broker-Dealer Services, the appointed third-party custodian is Hex Trust MENA FZE.
Protection of Client Ownership
Atremo maintains records and reconciliation arrangements designed to identify client ownership interests.
Privacy Statement and Policy
Atremo Digital FZE is the data controller for personal data described in its privacy policy and processes personal data in connection with its Virtual Asset Broker-Dealer Services and applicable legal and regulatory obligations.
Key areas covered
- Purpose and lawful bases for processing
- Direct marketing
- Identity-card and identity-verification information
- Transfers and disclosures of personal data
- Cookies and similar technologies
- Compliance with law and regulations
- Corporate reorganisation
- Termination, cancellation and record retention
- Internal data handling
Contact
Privacy and compliance: [email protected]
General support: [email protected]
Whistleblower Policy
Atremo Digital FZE encourages staff to report potential violations through transparent or confidential channels. The framework is designed to protect whistleblower identity and information that could indirectly identify the source.
Anonymous reports should include enough detail and supporting evidence to allow a proper investigation. Credible reports are investigated, while final findings require independent verification.
Concerns are handled discreetly, with safeguards intended to protect against retaliation.
Conflict of Interest
Atremo identifies and manages actual, potential and perceived conflicts of interest relating to its Broker-Dealer Services. Where conflicts cannot be avoided, appropriate controls and disclosures are applied.
Business conflicts may include
- Principal dealing, pricing and fees
- Liquidity-provider selection
- Order routing
- Custody and other third-party service providers
- Referral arrangements
Managing conflicts
Controls include documented policies, segregation of duties and information barriers where appropriate, compliance oversight, third-party due diligence and governance over referral arrangements.
Careers
Join an innovative team at the forefront of virtual asset technology.
Learn
Develop expertise alongside industry leaders in an environment that promotes continuous learning.
Build
Contribute to shaping the future of finance through innovative problem-solving.
Grow
Lead advancement in virtual assets while collaborating with high-performing professionals globally.
Complaints Handling Policy
Atremo Digital FZE maintains a complaints-handling policy covering complaint procedure, complaint management, third-party service complaints, resolution timelines and a zero-tolerance approach to bribery and corruption.
Submit a complaint
Email: [email protected]